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SHIPPING POLICY

 

At GCFlooring, we strive to make the delivery of your flooring as seamless as possible. Please review the shipping details below before completing your order:

 

  • Delivery Schedule: Shipping is available Monday to Friday, between 9 AM and 4 PM. Please provide appropriate contact information, as the shipper may call you before delivery.

 

  • Delivery Location: We deliver to the nearest access point of your home or office. Please note that you are responsible for bringing the items inside your home/building.

 

  • Post-Order Communication: Once your order is placed, we will contact you to confirm the details and coordinate shipping.

 

  •  Address Changes: If the delivery address is changed after the shipment has left our warehouse, an additional fee will apply.

 

  • Packaging & Disposal: Our flooring deliveries are heavy and well-protected with wrapping, pallets, boxes, and other materials. The customer is responsible for disposing of all packaging materials after delivery, including plastic wrap, pallets, boxes, and any other protective materials used during transport.

 

  • Damage Allowance: Due to the weight and nature of the products, up to 5% of the flooring may sustain minor damage during transit and should be accounted for in the waste factor. This is within the standard delivery tolerance and should not impact your project. Damaged boards can still be used for staggering your layout, and broken tongues can be addressed with end cuts or length cuts. Quarter rounds and baseboards would cover any necessary cuts. GCFlooring team carefully prepares all deliveries and takes pictures prior to pick-up to confirm no damage from our store. For any damaged inquiries, please provide pictures before unloading materials from the delivery truck.

 

  • Receiving your Flooring: To ensure a smooth delivery process, we ask our customers to carefully inspect their flooring upon arrival. Any damage or potential damage must be noted on the delivery confirmation document at the time you sign for the delivery.

    – If you observe any concerns, such as a fallen skid or damaged boxes, please include a clear note on the delivery document                                                       (e.g., “I don’t see any visible damage yet, but the skid was tilted/fallen.”)

    –  We strongly recommend taking photos and videos upon delivery to document the condition of the shipment.

     Your attention during delivery helps us ensure you receive your flooring in perfect condition. If you have any questions, please contact our team.

  • Damage claims: Damage claims will only be accepted if the issue is documented on the delivery confirmation. If the document is signed confirming there are no issues, we will be unable to process a damage claim.   

     

  • Free Delivery Program: For a limited time, we are offering free delivery on selected items for orders over 400 square feet, subject to limited quantities and availability. This promotion may end at any time without prior notice.

 

 

We aim to provide the best service possible and ensure your order arrives safely and on time. Should you have any concerns regarding delivery, feel free to contact us at info@gcflooring.ca.